Peace of mind
MG Warranty
Policy
Every MG delivered by Simba Corporation is backed by a comprehensive factory warranty. Explore the full terms and conditions below.
Warranty
Cover that
goes the distance.
Tap any section to expand. For anything not answered here, our customer care team is one message away.
MG Motor, through Simba Corporation, warrants that every new MG vehicle sold in Kenya is free from defects in materials and workmanship under normal use and service.
Coverage includes the engine, transmission, driveline, electrical systems, body and factory-fitted equipment. For MG electric vehicles, the high-voltage battery, drive motor and on-board charger are covered under a separate EV powertrain warranty.
MG4 EV Urban and MG S5 EV: 5 years or 120,000 km (whichever comes first) from the date of delivery.
MG ZS Petrol: 5 years or 100,000 km (whichever comes first) from the date of delivery.
EV high-voltage battery: 8 years or 120,000 km (whichever comes first).
Genuine MG parts and accessories replaced under warranty: 12 months or 20,000 km (whichever comes first).
Wear-and-tear items such as brake pads, wiper blades, filters, bulbs, fuses and clutch friction plates are covered only against manufacturing defects at delivery.
12V auxiliary battery: 2 years from date of first registration.
Tyres are covered under the respective tyre manufacturer's warranty.
Genuine MG parts and accessories fitted by Simba Corporation carry a 12 month or 20,000 km warranty from date of fitment, whichever comes first.
Damage caused by accident, misuse, negligence, racing, off-road use beyond the vehicle's design, or acts of God.
Damage from failure to perform scheduled maintenance, or from the use of non-genuine parts, fluids or lubricants.
Modifications, tuning or the installation of non-approved accessories.
Cosmetic wear including stone chips, scratches and interior wear from normal use.
Consequential losses such as loss of use, inconvenience, towing (except where included under roadside assistance) or commercial loss.
The warranty is valid only when the vehicle has been serviced at the MG authorised service centre operated by Simba Corporation, using genuine MG parts.
The vehicle service booklet must be stamped at every scheduled service.
Warranty is transferable to subsequent owners for the remaining unexpired term, provided the vehicle is presented for inspection at the MG authorised service centre.
Contact MG Kenya Customer Care at simbacares@simbacorp.com or call 0712 666 333 as soon as the fault is noticed.
Present the vehicle at the MG authorised service centre together with the service booklet and proof of purchase.
Our technicians will diagnose the vehicle and, if the fault is covered, carry out repairs at no cost to you.
Continued use of a vehicle with a known fault may void warranty on affected components.
Where a warranted defect is confirmed, Simba Corporation will - at its discretion - repair or replace the affected component using genuine MG parts.
Replaced parts become the property of Simba Corporation.
The remaining warranty period continues to apply after any repair or replacement - a repair does not extend the original warranty term.
Making a claim
Three simple steps.
Get in touch
Call or email MG Kenya customer care the moment you notice a fault.
Bring your docs
Present the vehicle with the service booklet and proof of purchase.
We diagnose & repair
Covered defects are repaired at our authorised service centre at no cost.
